Elite Adventures – General Booking Terms & Conditions
These Terms and Conditions apply to customers booking places on open events organised and delivered by Elite Adventures through the Elite Adventures website or other authorised booking platforms.
By completing a booking with Elite Adventures, you confirm that you have read, understood and agreed to these Terms and Conditions.
Once Elite Adventures accepts your booking, a legally binding contract is formed between you and Elite Adventures.
1. Age Requirements
Participants aged 18 years or older may book and participate in Elite Adventures events.
Participants under the age of 18 are welcome but must be accompanied by a parent or legal guardian for the full duration of the event.
If you are unsure whether a particular event is suitable for someone under 18, please contact the Elite Adventures team before booking.
Elite Adventures reserves the right to refuse participation if an event may not be suitable for younger participants.
2. Booking and Payment
A booking is confirmed once:
Elite Adventures accepts your booking, and
Any required deposit or payment has been received.
Full payment must be received no later than 30 days before the event start date, unless otherwise stated at the time of booking.
If full payment is not received by this deadline, Elite Adventures reserves the right to cancel the booking and retain any deposit paid to cover administrative costs.
3. Cooling-Off Period
After booking, you have three (3) calendar days to cancel your booking or transfer to another available event.
If you cancel within this 3-day period you will receive a full refund.
After this period refunds will be provided at the discretion of Elite Adventures and may be up to a maximum of 50% of the event fee, depending on costs already incurred.
4. Transfers and Participant Changes
If you are unable to attend an event, your place may be transferred to another participant, provided that:
Elite Adventures is notified in advance
The replacement participant meets the event requirements.
5. Participant Cancellation
If you cancel your place on an event after the 3-day cooling-off period, Elite Adventures may retain all or part of the event fee to cover costs already incurred.
Refunds are not guaranteed.
We strongly recommend that participants obtain appropriate cancellation or travel insurance.
If a participant leaves an event after it has started, no refund will be issued for unused services.
6. Event Cancellation by Elite Adventures
Elite Adventures reserves the right to cancel an event due to circumstances including but not limited to:
Severe weather
Safety concerns
Insufficient participant numbers
Circumstances beyond our control
If Elite Adventures cancels an event before it begins, participants will receive a full refund of the event fee.
Elite Adventures will not be responsible for additional costs incurred, including travel, accommodation, fuel or food.
Where possible we will offer alternative dates or suitable replacement events.
7. Force Majeure
Elite Adventures will not be liable for cancellation or modification of an event due to circumstances beyond reasonable control.
These may include but are not limited to:
Severe weather
Natural disasters
Government restrictions
Public health emergencies
Access restrictions or landowner decisions
Transport disruption
In these situations we will attempt to offer an alternative event or date where possible.
8. Event Changes and Weather Conditions
Outdoor events are subject to environmental conditions.
Elite Adventures reserves the right to alter routes, itineraries or event activities where necessary for safety or logistical reasons.
Any changes will be made with participant safety as the primary priority.
9. Participant Responsibilities
All participants must:
Follow instructions given by Elite Adventures staff and guides
Behave responsibly during the event
Ensure they are physically capable of completing the activity
Bring all required equipment listed on the event kit list
Arrive at the designated meeting point on time
Failure to meet these requirements may result in removal from the event without refund.
10. Fitness and Medical Conditions
Participants are responsible for ensuring they are physically fit and medically able to participate in the event.
You must inform Elite Adventures before the event of any medical conditions, injuries or disabilities that may affect participation.
Elite Adventures reserves the right to refuse participation where a participant’s health or fitness may present a safety risk to themselves or others.
11. Right to Refuse Participation
Elite Adventures reserves the right to refuse participation or remove a participant from an event if they:
Are not adequately prepared or equipped
Are not physically capable of completing the event
Fail to follow safety instructions
Display aggressive, disruptive or unsafe behaviour
Are under the influence of alcohol or drugs
In these circumstances no refund will be issued.
12. Guide Authority
During the event the decision of the Elite Adventures guide, instructor or leader is final.
Participants must follow all safety instructions and directions given by event staff.
Failure to do so may result in removal from the event.
13. Late Arrival or Non-Attendance
Participants who arrive late or fail to attend an event may be unable to participate.
In such cases no refund will be provided.
14. Personal Property
Elite Adventures accepts no responsibility for personal belongings that are lost, stolen or damaged during an event.
This includes property left in vehicles or at event meeting locations.
15. Risk Acknowledgement
Participation in outdoor adventure activities involves inherent risks, including the risk of injury or death.
Elite Adventures staff are trained to manage these risks responsibly, however participants must accept that accidents can occur.
Participants may be required to sign a risk acknowledgement form before participating in an event.
16. Travel to the Event
Elite Adventures’ responsibility begins at the designated meeting point stated in the event itinerary.
Participants are responsible for their own travel arrangements to and from the event start location.
17. Photography and Media
During events, photographs or video footage may be taken.
By participating in an Elite Adventures event, you consent to Elite Adventures using this media for:
Marketing
Promotional materials
Social media
Training purposes
If you do not wish your image to be used, you must inform Elite Adventures before the event begins.
18. Data Protection
By completing a booking you consent to Elite Adventures holding your contact information in accordance with UK Data Protection legislation (UK GDPR and Data Protection Act 2018).
Your information will only be used for purposes related to your booking and participation in the event.
Emergency contact information may be shared with Elite Adventures staff responsible for delivering the event.
Elite Adventures will not sell or distribute personal data to third parties without consent unless required by law.
19. Insurance
Participants are responsible for ensuring they have appropriate insurance cover where required, including cancellation or personal accident insurance.
20. Provisional Bookings
Provisional bookings may be held for up to 7 days.
After this period Elite Adventures reserves the right to amend pricing or release the place.
A provisional booking does not constitute a confirmed contract.
21. Limitation of Liability
Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence.
However, Elite Adventures will not be liable for:
Loss of personal possessions
Indirect or consequential losses
Costs incurred outside the event fee (such as travel or accommodation)
22. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
23. Acceptance of Terms
By completing a booking with Elite Adventures you confirm that you have read, understood and agreed to these Terms and Conditions.
